Frequently Asked Questions

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I am fully vaccinated and I have emailed you my covid vaccination certificate from my country (not Singapore), why am I still unable to book for classes?

Thank you for emailing us your vaccination certificate.

Following the Safe Management Measures issued on 1 February 2022, only fully vaccinated individuals can enter fitness studios. As Pilates Fitness operates on a appointment basis, we require you to email your vaccination certificate issued from HealthHub or before you can book for classes.

Unfortunately, we are unable to accept any other vaccination certificate except for vaccination certificate issued from HealthHub or

Please follow below steps to get your account verified so that you can start to book for classes:

  1. Please retrieve your vaccination certificate from HealthHub or
  2. Black out your NRIC and Passport number on the vaccination certificate
  3. Email the vaccination certificate to
  4. It will take up to 2 working days for us to verify and update your account. We will send you an email confirmation once your account is verified. Thereafter you can start book your classes here.