I have done all the steps stated but still unable to open the door with the ALiv app. What should I do?

Sorry to hear that. Please log out and log in your Aliv App and try all the steps again.

If you still have problem using the Aliv App, please email us the following information using the same email account registered with Mindbody:
1) Screenshot of the error message on your phone
2) Phone brand and mobile
3) Your account name
4) Your mobile number