We are sorry you are unwell. We have a 12-hour class cancellation policy. For cancellations less than 12 hours before the start of class, a class credit will be deducted from your bundle.

If you try to book a reformer group class that is full, you will be automatically added to the reformer group class waitlist. You will automatically get added to the class anytime when a slot becomes available. You will get an email notification when you are moved up from the waitlist. Please ensure you have ticked to accept "Reminder and Schedule Changes" under your Mindbody profile so that you will recieve the email. Else, please log into the booking system to check if you have been moved up the waitlist.

You may cancel without penalty if you are added into the class within 2 hours from the class start time.

If you are added into the Pilates Reformer class more than 2 hours before the start of the Pilates Reformer class, your Pilates Reformer class is confirmed. Your Pilates Reformer class is charged even if you did not attend the class.

We advise against waitlisting for multiple Pilates Reformer classes on the same day to prevent yourself from being charged multiple times if all your waitlisted classes become available. Back-to-back classes are not allowed in our studio.

Your class will be charged even if you did not attend it. As such, you should only keep yourself on the waitlist if you are definitely sure that you can turn up. If you are unsure about your availability, please remove yourself from the waitlist 12 hours before class start time.

Regrettably, we need a minimum of 3 participants for the Pilates Reformer class to start. If you are booked into a Pilates Reformer class and you are the only person booked, your Pilates Reformer class may be early canceled the day before. You will receive a message or email on the early cancellation of the class. We apologise for any inconveniences caused. 

Regrettably, we need a minimum of 3 participants for the Pilates Reformer class to start. If you are booked into a Pilates Reformer class and you are the only person booked, your Pilates Reformer class may be early canceled the day before. You will receive a message or email on the early cancellation of the class. We apologise for any inconveniences caused. 

Yes, it is possible that a Pilates group class get cancelled, though this rarely happens. A class may be cancelled the previous day if there are less than 3 participants. We required a minimum of 3 clients to start a class.

If a class gets canceled, you will get an email notification once the class is canceled in the system. You will not be charged for the cancelled Pilates class.

If you attended at least 8 classes using paid credits between first day to the last day of each month, you will enjoy FREE classes:

> 8 or 9 paid classes = 1 FREE REFORMER PILATES CLASS

> 10 paid classes = 1 FREE REFORMER PILATES CLASS + 1 FREE BIXEPS PRO

> Attend 10 paid classes for 2 consecutive months = 2 FREE REFORMER PILATES CLASSES + 1 FREE BIXEPS PRO

Flow challenge rewards are credited into your account by the 15th of the following month.

Please note that classes attended using free classes cannot be count towards the Flow Challenge. Read more here.