Getting Started

• BIXEPS Therapy First-timer Info

  • What is BIXEPS Therapy?
  • How long is each BIXEPS Therapy session?
  • What does a BIXEPS Therapy session feel like?
  • What should I do to prepare for my first BIXEPS Therapy session?
  • Is there any downtime after a BIXEPS Therapy session?
  • Who can benefit from BIXEPS Therapy?
  • How soon can I expect to feel results?
  • How often should I do BIXEPS Therapy?
  • Can I do BIXEPS Therapy on the same day as my reformer class?
  • How is BIXEPS Therapy different from other recovery treatments?
  • Is BIXEPS Therapy safe?
  • Who Can Do BIXEPS Therapy?
  • Can I do BIXEPS Therapy if I have an injury?
  • Does BIXEPS Therapy treat specific medical conditions?
  • Is it suitable for elderly?
  • Are there any side effects?
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• Reformer First-timer Info

  • How is Pilates different from other weight or resistance exercises?
  • What do I need to bring to my Pilates class?
  • Which class should I take as my first class?
  • What should I do before my first Reformer Pilates class?
  • How long does it take to see results from doing Pilates?
  • What Reformer class do you recommend for me?
  • What are the benefits of Pilates?
  • How are our Pilates classes conducted?
  • What kind of results can I expect from doing Pilates?
  • What is Pilates?
  • What should I wear to my Pilates class?
  • How do I get started?
  • Do I need to be fit to start Pilates?
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General Studio Policies

• Directions to studio

  • Where is the Serangoon Gardens studio located?

• Studio Facilities

  • Is there a reception / front desk?
  • Is there shower and changing facilities?
  • Are there lockers available?
  • Can I buy socks if I forget to bring them?

• Studio Policies

  • Can males join the Reformer Pilates class?
  • What is the cancellation policy?
  • What are the Pilates studio etiquette guidelines that I should take note of?
  • Is there an age limit for reformer Pilates classes?
  • What is the late policy?
  • What is your reformer group class waitlist policy?
  • What is your reformer group class size?
  • What is the duration of your Reformer Group Class?
  • How do I know if I am in the reformer group class waitlist?
  • Why do I have to pay the joining fee for my reformer class?
  • Is there a minimum number of participants to start a class? ?
  • Is there a minimum number of participants to start a class?
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Account Questions

• Class Balance

  • I notice that I attended a class but it is recorded as "No Show". What should I do?
  • What happens if I get moved up the waitlist but I do not have valid class credits left?
  • Why am I unable to book for classes even though I have a class bundle?
  • How do I check my class balance?
  • Can I change my utilised class credit to a different class bundle?

• Class Bookings

  • Will Pilates classes get cancelled?
  • When is the Reformer class schedule released?
  • Why was I not informed when I was moved up the waitlist?
  • I was sick and missed the class, what can I do?
  • I am not a first-timer, what should I do if the class schedule has a Reformer Introduction class before my class?
  • What happens if I get moved up the waitlist but I am unable to make it?
  • What should I do if I forget my password?
  • How do I book a reformer pilates class after I have purchased a pilates class bundle?
  • How do I access my Mindbody account?
  • Can you book or cancel a class for me?
  • I was caught in a traffic jam and missed the class, what can I do?
  • Why does the booking system say I do not meet the reformer pilates class prerequisites?
  • I am not feeling well but I am covid-negative as I just did my ART. Can I still attend the Pilates class or will you waive my late cancellation?
  • How do I create a Mindbody account?
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• Class Expiry

  • All my preferred class slots are fully booked, what can I do?
  • What happens when my class credits expire?

• Class Extensions

  • Can I pay to extend my expired classes?
  • Can I extend the expiry date of my classes?

• Classpass

  • I am a first-timer and a ClassPass member. Can I book for prenatal class?
  • I am a first-timer and a ClassPass member. How can I book classes?
  • I am an existing client and a ClassPass member. How can I book classes?

Class Types

• Couple Prenatal Pilates

  • Articles coming soon

• Abs Burn Pilates

  • What is Abs Burn Pilates Reformer Class?

• Cardio Jumpboard Pilates

  • What is Cardio Jumpboard Pilates Reformer Class?

• Core Pilates

  • What is Core Pilates Reformer Class?

• Flexi-Stretch Pilates

  • What is Flexi Stretch reformer Pilates Class?

• Instructors

  • Can I stick to the same Pilates instructor for all PIlates classes?
  • Will the classes have a change of instructor without notice?
  • I have a favourite Pilates instructor and prefer to book majority of my classes with her, how do I ensure that she will be teaching at my preferred timing?

• Monthly Flow Challenge

  • Does free Pilates Reformer classes in my account count towards Flow Challenge?
  • How do I participate in Flow Challenge?
  • How do I get rewarded for Flow Challenge?

• Prenatal class

  • At what stage of my pregnancy can I sign up for Couple Prenatal Pilates class?
  • Can I attend Couple Prenatal Pilates class alone?
  • Do I need to book classes on the Schedule page if I only attend Couple Prental Pilates class?

• Private Pilates

  • Do you offer private Pilates classes?

• Reformer Introduction

  • What is Reformer Introduction?

• Weight Loss Pilates

  • What is Weight Loss Pilates Reformer Class?

• Weight Loss Plus Pilates

  • What is Weight Loss Plus Reformer Class?

Class Pricing

• Bundle Expiry

  • Can I refund my class bundle?
  • What is my class bundle validity?

• Buy New Bundle

  • I have purchased a bundle online but i am unable to book classes, why is that so?
  • Do I need to pay deposit to sign up for classes?

• Class Cancellations

  • How do I request for a late cancellation waiver?
  • I am a first timer and booked a class, why was it cancelled?
  • I am not a first-time client and I've booked a class, why was it cancelled?
  • I have booked 2 back to back classes, why was one of them cancelled?

• Payment

  • Can I make my payment over the counter?

• Promotion

  • I missed out on the past promotion, can I still purchase the promotion?
  • If I purchase more than one bundle or voucher, can I choose which bundle/voucher to use first?
  • How do I redeem my Christmas voucher?

• Sharing Bundle

  • Can I transfer my class bundle to someone else?
  • When I agree to share my classes with a loved one, when would i know if my loved one is using my class credits?
  • Can I share a class bundle?
  • Do I need to book the same class as the person I am sharing bundle with?

• Renew Bundle

  • If I purchase a new class bundle, what happens to my existing bundle?
  • If I purchase a new class bundle, can I reactivate the classes from my expired class bundle?

Medical Concerns

• Covid Measures

  • Articles coming soon

• Injuries

  • I am recovering from an injury and my doctor suggests Pilates for rehab. Which Pilates class should I take?
  • I have a hand injury, can I still attend Pilates classes?
  • I was injured and am unable to attend classes, may I request for a class extension?

• Pregnancy

  • I just found out that I am pregnant. Can I continue with basic Reformer classes?
  • I have just given birth (postpartum), can I sign up for basic Reformer classes?
  • I just found out that I am pregnant. Can I continue with BIXEPS Therapy?

App Questions

• Door App

  • I have done all the steps stated but still unable to open the door with the ALiv app. What should I do?
  • Can I not download the ALiv Door app?
  • I am trying to login to the door App but I do not remember my username. What can I do?
  • I am at the studio and the app does not work, what should I do?

• Mindbody App

  • Why can't I book classes through the Mindbody App?
  • Why is the studio not showing in the MindBody app?

Other Enquiries

• Miscellaneous

  • Articles coming soon