If you are new to Pilates Fitness, jump to our first-timer info. For existing clients, we strongly suggest you read through our studio policies to avoid any unpleasant experiences. Please email us if you need to reach us.
Frequently Asked Questions
Getting Started
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First-timer Info
- How do I get started?
- What is Pilates?
- What are the benefits of Pilates?
- How is Pilates different from other weight or resistance exercises?
- Do I need to be fit to start Pilates?
- How long does it take to see results from doing Pilates?
- What kind of results can I expect from doing Pilates?
- How are our Pilates classes conducted?
General Studio Policies
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Studio Policies
- Is there an age limit for reformer Pilates classes?
- Can males join the Reformer Pilates class?
- What is the late policy?
- What is the cancellation policy?
- What is your reformer group class waitlist policy?
- What are the Pilates studio etiquette guidelines that I should take note of?
- Why do I have to pay the joining fee for my reformer class?
- What is your reformer group class size?
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Directions to studio
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Studio Facilities
Account Questions
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Class Bookings
- How do I book a reformer pilates class after I have purchased a pilates class bundle?
- How do I create a Mindbody account?
- How do I access my Mindbody account?
- Can you book or cancel a class for me?
- I was sick and missed the class, what can I do?
- I was caught in a traffic jam and missed the class, what can I do?
- I am not a first-timer, what should I do if the class schedule has a Reformer Introduction class before my class?
- What happens if I get moved up the waitlist but I am unable to make it?
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Class Balance
- How do I check my class balance?
- I notice that I attended a class but it is recorded as "No Show". What should I do?
- Can I change my utilised class credit to a different class bundle?
- What happens if I get moved up the waitlist but I do not have valid class credits left?
- Why am I unable to book for classes even though I have a class bundle?
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Class Expiry
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Class Extensions
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Classpass
Class Types
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Weight Loss Pilates
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Core Pilates
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Flexi-Stretch Pilates
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Couple Prenatal Pilates
- Articles coming soon
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Cardio Jumpboard Pilates
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Abs Burn Pilates
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Weight Loss Plus Pilates
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Private Pilates
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Instructors
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Reformer Introduction
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Prenatal class
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Monthly Flow Challenge
Class Pricing
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Promotion
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Buy New Bundle
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Renew Bundle
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Sharing Bundle
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Bundle Expiry
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Class Cancellations
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Payment
Medical Concerns
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Pregnancy
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Injuries
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Covid Measures
- Articles coming soon
App Questions
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Mindbody App
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Door App
Other Enquiries
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Miscellaneous
- Articles coming soon
