How do I request for a late cancellation waiver?
You can cancel your Reformer Pilates class online no later than 24 hours before your scheduled class start time. If you are not a first-timer and have booked a class with Reformer Introduction, the class start time is the start of the Reformer Introduction. Failing to cancel 24 hours before class will result in a class credit deducted from your bundle.
Due to limited class capacity, we are unable to grant any late cancellation waiver regardless of class bundles or reasons unless a medical certificate is emailed to us within 48 hours from the class start time. This means that if you cancel a class less than 24 hours before class starts, your class will be charged.