Frequently Asked Questions

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How do I request for a late cancellation waiver?

You can cancel your Reformer Pilates class online no later than 24 hours before your scheduled class start time. If you are not a first-timer and have booked a class with Reformer Introduction, the class start time is the start of the Reformer Introduction. Failing to cancel 24 hours before class will result in a class credit deducted from your bundle.

Due to limited class capacity, we are unable to grant any late cancellation waiver regardless of class bundles or reasons unless a medical certificate is emailed to us within 48 hours from the class start time.  This means that if you cancel a class less than 24 hours before class starts, your class will be charged.

Next I am a first timer and booked a class, why was it cancelled?