Frequently Asked Questions

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How do I request for a late cancellation waiver?

You can cancel your Reformer Pilates class online no later than 24 hours before your scheduled class start time. If you are not a first-timer and have booked a class with Reformer Introduction, the class start time is the start of the Reformer Introduction. Failing to cancel 24 hours before class will result in a class credit deducted from your bundle.

Due to limited class capacity, we are unable to grant any late cancellation waiver regardless of class bundles or reasons. This means that if you cancel a class less than 24 hours before class starts, your class will be charged.

Next I am a first timer and booked a class, why was it cancelled?