Frequently Asked Questions

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I am trying to login to the door App but I do not remember my username. What can I do?

If you have created your Aliv Door App account for our Singapore Pilates studio but forgotten your Aliv App username, simply click “Forget Password” on the Aliv App and an email with your username will be sent to you to reset your password. If you remember your password, you can ignore the email and continue to log in your username and password.

If you have created your Aliv App account but forgotten your password, please click “Forget Password” on the Aliv App.

If you have not created an account with Aliv Door App before, please click here for the download and installation guide.

We encourage you to attend Reformer Pilates classes at our Singapore Pilates studio at least 3 times a week!

Next I have done all the steps stated but still unable to open the door with the ALiv app. What should I do?
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