If you have created your Aliv Door App account for our Singapore Pilates studio but forgotten your Aliv App username, simply click "Forget Password" on the Aliv App and an email with your username will be sent to you to reset your password. If you remember your password, you can ignore the email and continue to log in your username and password.

If you have created your Aliv App account but forgotten your password, please click "Forget Password" on the Aliv App.

If you have not created an account with Aliv Door App before, please click here for the download and installation guide.

We encourage you to attend Reformer Pilates classes at our Singapore Pilates studio at least 3 times a week!

We are sorry to hear that.

If you find yourself in this situation, please check the following:

1) Have you installed the correct door app?

2) Is your Location, Bluetooth and mobile data turned on?

3) Can you log out and log in to the door app to try?

If your app still does not work, please wait at the door and follow one of the members to enter the Pilates studio and

email us the following information:

1) Screenshot of the error message on your phone
2) Phone brand and phone model
3) Your account name
4) Your mobile number

Sorry! We operate a digital front desk and ALiv App grants you door access to our Pilates studios. You need to install the ALiv App in order to enter the Pilates studio for Reformer classes.

Sorry to hear that. Please log out and log in your Aliv App and try all the steps again.

If you still have problem using the Aliv App, please email us the following information using the same email account registered with Mindbody:
1) Screenshot of the error message on your phone
2) Phone brand and mobile
3) Your account name
4) Your mobile number