$189 TRIAL: 3 Reformer Group + 2 BIXEPS Pro + Bring a Friend FREE for all 5 sessions!
Programmes
Reformer Pilates Group
BIXEPS Pro Therapy
Couple Prenatal Class
Private Pilates Class
Free Mat Pilates
FAQ
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Blog
PRICING
SCHEDULE
Programmes
Reformer Pilates Group
BIXEPS Pro Therapy
Couple Prenatal Class
Private Pilates Class
Free Mat Pilates
FAQ
Location
Blog
Login | Register
Pricing
Schedule
Frequently Asked Questions
Getting Started
BIXEPS Therapy First-timer Info
Are there any side effects?
Can I do BIXEPS Therapy if I have an injury?
Can I do BIXEPS Therapy on the same day as my reformer class?
Does BIXEPS Therapy treat specific medical conditions?
How is BIXEPS Therapy different from other recovery treatments?
How long is each BIXEPS Therapy session?
How often should I do BIXEPS Therapy?
How soon can I expect to feel results?
Is BIXEPS Therapy safe?
Is it suitable for elderly?
Is there any downtime after a BIXEPS Therapy session?
What does a BIXEPS Therapy session feel like?
What is BIXEPS Therapy?
What should I do to prepare for my first BIXEPS Therapy session?
Who can benefit from BIXEPS Therapy?
Who Can Do BIXEPS Therapy?
Reformer First-timer Info
Do I need to be fit to start Pilates?
How are our Pilates classes conducted?
How do I get started?
How is Pilates different from other weight or resistance exercises?
How long does it take to see results from doing Pilates?
What are the benefits of Pilates?
What do I need to bring to my Pilates class?
What is Pilates?
What kind of results can I expect from doing Pilates?
What Reformer class do you recommend for me?
What should I do before my first Reformer Pilates class?
What should I wear to my Pilates class?
Which class should I take as my first class?
General Studio Policies
Directions to studio
Where is the Serangoon Gardens studio located?
Studio Facilities
Are there lockers available?
Can I buy socks if I forget to bring them?
Is there a reception / front desk?
Is there shower and changing facilities?
Studio Policies
Can males join the Reformer Pilates class?
How do I know if I am in the reformer group class waitlist?
Is there a minimum number of participants to start a class?
Is there a minimum number of participants to start a class? ?
Is there an age limit for reformer Pilates classes?
What are the Pilates studio etiquette guidelines that I should take note of?
What is the cancellation policy?
What is the duration of your Reformer Group Class?
What is the late policy?
What is your reformer group class size?
What is your reformer group class waitlist policy?
Why do I have to pay the joining fee for my reformer class?
Account Questions
Class Balance
Can I change my utilised class credit to a different class bundle?
How do I check my class balance?
I notice that I attended a class but it is recorded as "No Show". What should I do?
What happens if I get moved up the waitlist but I do not have valid class credits left?
Why am I unable to book for classes even though I have a class bundle?
Class Bookings
Can you book or cancel a class for me?
For the 1 for 1 promotion where I can bring a loved one for free, how does my loved one make a class booking?
How do I access my Mindbody account?
How do I book a reformer pilates class after I have purchased a pilates class bundle?
How do I create a Mindbody account?
I am not a first-timer, what should I do if the class schedule has a Reformer Introduction class before my class?
I am not feeling well but I am covid-negative as I just did my ART. Can I still attend the Pilates class or will you waive my late cancellation?
I was caught in a traffic jam and missed the class, what can I do?
I was sick and missed the class, what can I do?
What happens if I get moved up the waitlist but I am unable to make it?
What should I do if I forget my password?
When is the Reformer class schedule released?
Why does the booking system say I do not meet the reformer pilates class prerequisites?
Why was I not informed when I was moved up the waitlist?
Will Pilates classes get cancelled?
Class Expiry
All my preferred class slots are fully booked, what can I do?
What happens when my class credits expire?
Class Extensions
Can I extend the expiry date of my classes?
Can I pay to extend my expired classes?
Classpass
I am a first-timer and a ClassPass member. Can I book for prenatal class?
I am a first-timer and a ClassPass member. How can I book classes?
I am an existing client and a ClassPass member. How can I book classes?
Class Types
Abs Burn Pilates
What is Abs Burn Pilates Reformer Class?
Cardio Jumpboard Pilates
What is Cardio Jumpboard Pilates Reformer Class?
Core Pilates
What is Core Pilates Reformer Class?
Flexi-Stretch Pilates
What is Flexi Stretch reformer Pilates Class?
Instructors
Can I stick to the same Pilates instructor for all PIlates classes?
I have a favourite Pilates instructor and prefer to book majority of my classes with her, how do I ensure that she will be teaching at my preferred timing?
Will the classes have a change of instructor without notice?
Monthly Flow Challenge
Does free Pilates Reformer classes in my account count towards Flow Challenge?
How do I get rewarded for Flow Challenge?
How do I participate in Flow Challenge?
Prenatal class
At what stage of my pregnancy can I sign up for Couple Prenatal Pilates class?
Can I attend Couple Prenatal Pilates class alone?
Do I need to book classes on the Schedule page if I only attend Couple Prental Pilates class?
Private Pilates
Do you offer private Pilates classes?
Reformer Introduction
What is Reformer Introduction?
Weight Loss Pilates
What is Weight Loss Pilates Reformer Class?
Weight Loss Plus Pilates
What is Weight Loss Plus Reformer Class?
Class Pricing
Bundle Expiry
Can I refund my class bundle?
What is my class bundle validity?
Buy New Bundle
Do I need to pay deposit to sign up for classes?
I have purchased a bundle online but i am unable to book classes, why is that so?
Class Cancellations
How do I request for a late cancellation waiver?
I am a first timer and booked a class, why was it cancelled?
I am not a first-time client and I've booked a class, why was it cancelled?
I have booked 2 back to back classes, why was one of them cancelled?
Payment
Can I make my payment over the counter?
Promotion
How do I redeem my Christmas voucher?
I missed out on the past promotion, can I still purchase the promotion?
If I purchase more than one bundle or voucher, can I choose which bundle/voucher to use first?
Renew Bundle
If I purchase a new class bundle, can I reactivate the classes from my expired class bundle?
If I purchase a new class bundle, what happens to my existing bundle?
Sharing Bundle
Can I share a class bundle?
Can I transfer my class bundle to someone else?
Do I need to book the same class as the person I am sharing bundle with?
When I agree to share my classes with a loved one, when would i know if my loved one is using my class credits?
Medical Concerns
Injuries
I am recovering from an injury and my doctor suggests Pilates for rehab. Which Pilates class should I take?
I have a hand injury, can I still attend Pilates classes?
I was injured and am unable to attend classes, may I request for a class extension?
Pregnancy
I have just given birth (postpartum), can I sign up for basic Reformer classes?
I just found out that I am pregnant. Can I continue with basic Reformer classes?
I just found out that I am pregnant. Can I continue with BIXEPS Therapy?
App Questions
Door App
Can I not download the ALiv Door app?
I am at the studio and the app does not work, what should I do?
I am trying to login to the door App but I do not remember my username. What can I do?
I have done all the steps stated but still unable to open the door with the ALiv app. What should I do?
Mindbody App
Why can't I book classes through the Mindbody App?
Why is the studio not showing in the MindBody app?
Singapore’s #1 Pilates Studio
Proven To Deliver Results & Happiness.
85A, SERANGOON GARDEN WAY, SINGAPORE 555981
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