Frequently Asked Questions
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Reformer First-timer Info
- How do I get started?
- What is Pilates?
- What are the benefits of Pilates?
- How is Pilates different from other weight or resistance exercises?
- Do I need to be fit to start Pilates?
- How long does it take to see results from doing Pilates?
- What kind of results can I expect from doing Pilates?
- How are our Pilates classes conducted?
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BIXEPS Therapy First-timer Info
- What is BIXEPS Therapy?
- How long is each BIXEPS Therapy session?
- What does a BIXEPS Therapy session feel like?
- What should I do to prepare for my first BIXEPS Therapy session?
- Is there any downtime after a BIXEPS Therapy session?
- Who can benefit from BIXEPS Therapy?
- How soon can I expect to feel results?
- How often should I do BIXEPS Therapy?
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Studio Policies
- Is there an age limit for reformer Pilates classes?
- Can males join the Reformer Pilates class?
- What is the late policy?
- What is the cancellation policy?
- What is your reformer group class waitlist policy?
- What are the Pilates studio etiquette guidelines that I should take note of?
- What is your reformer group class size?
- What is the duration of your Reformer Group Class?
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Directions to studio
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Studio Facilities
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Class Bookings
- How do I book a reformer pilates class after I have purchased a pilates class bundle?
- How do I create a Mindbody account?
- How do I access my Mindbody account?
- Can you book or cancel a class for me?
- I was sick and missed the class, what can I do?
- I was caught in a traffic jam and missed the class, what can I do?
- I am not a first-timer, what should I do if the class schedule has a Reformer Introduction class before my class?
- What happens if I get moved up the waitlist but I am unable to make it?
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Class Balance
- How do I check my class balance?
- I notice that I attended a class but it is recorded as "No Show". What should I do?
- Can I change my utilised class credit to a different class bundle?
- What happens if I get moved up the waitlist but I do not have valid class credits left?
- Why am I unable to book for classes even though I have a class bundle?
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Class Expiry
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Class Extensions
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Classpass
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Weight Loss Pilates
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Core Pilates
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Flexi-Stretch Pilates
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Couple Prenatal Pilates
- Articles coming soon
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Cardio Jumpboard Pilates
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Abs Burn Pilates
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Weight Loss Plus Pilates
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Private Pilates
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Instructors
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Reformer Introduction
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Prenatal class
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Monthly Flow Challenge
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Promotion
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Buy New Bundle
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Renew Bundle
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Sharing Bundle
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Bundle Expiry
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Class Cancellations
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Payment
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Pregnancy
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Injuries
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Covid Measures
- Articles coming soon
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Mindbody App
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Door App
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Miscellaneous
- Articles coming soon